Category Archives: profile 20

Whitfield Profile 20 Pellet Stove Parts offers the complete list of parts available for the Whitfield Profile 20 and all other fine Whitfield stoves. Below is a list of parts available for the Profile 20. By clicking on any of the parts below you’ll be taken to our online shopping cart. If you don’t see what you are looking for or need help finding the right part for your stove, please email us at or call us M-F, 8-5 pacific 800-893-4950.

Part Numbers Part Description and Link

Door and Body Parts
13640075 Clip Kit, Glass Bottom
13640086 Clip Kit, Glass Right and Left Side
13640085 Clip Kit, Glass Top
14650006 Door Assembly, Firebox (with 3 Piece Glass)
61057202 Gasket Kit, Glass, 10 ft.
26M81 Gasket, Door, 3/4 in. Rope, 10 ft.
H0257 Glass, Center
H0258 Glass, Side (Order 2 if set is needed. Gasket included)
17250095 Handle Assembly, Door
14650047 Hinge Bracket
14650003 Panel, Left Side
14650048 Panel, Rear
14650004 Panel, Right Side
14650012 Panel, Top

Auger System and Electrical Parts
12046300 Auger Motor
12050011 Blower, Exhaust
12146109 Blower, Room Air, (Convection Blower) Hard Washer
16053941 Control Board
12147705 Disc, High Limit, 250 DG (L250-30F,60T21)
18150150 Fuse, Control Board, 5 Amp, 250 volt, Fast blow, 12 per pkg.
12055908 Fuse, Igniter, 6 Amp, 125 volt, Fast blow, 12pk.
13656003 Hose, Pressure Switch, 19″ (may need to be cut to size)
12140213 Igniter Probe, Replacement – Super Ignitor
H0351 Photoeye relocation Kit Serial Nos. <7495 (relocates photoeye to top of auger tube)
12058820 Power Cord, 8 feet (52L17)
16050001 Pressure Switch
16050205 Thermostat, Wall, (Thermostat Wire, part no. 16020204, is not included)
12050815 Wiring Harness
H0351 Photo Eye Flame Sensor (relocates Photoeye to top of auger tube at hopper)
11756300 Auger Shaft Kit
12051001 Bumper, Auger (5 per pkg.)
12041300 Collar and Screw Set, Auger (3 per pkg.)
20950088 Plate, Auger End (Flange)

Miscellaneous Parts
13650064 Baffle Heat Exchanger
11950068 Bracket, Hopper Lid Support
61050003 Gasket, Auger Flange
61050005 Gasket, Exhaust Blower, Fan Mount, 5 per pkg.
61050041 Gasket, Exhaust Blower, Tear Down
61050016 Gasket, Quick Disconnect
61057203 Gasket, Room Air Blower – Convection Air Blower Gasket
12151306 Handle, Damper (1/4 in. Rod and Allen Wrench)
12051409 Knob, Door (6 per pkg.)
12050093 Quick Disconnect 3 in.

Fireback and Firebrick Components
13650046 Baffle, Heat Exchange
14750014 Scraper Rod Kit, Replacement (Fits – Profile Series, Freestanding and Insert)
12055500 Tool, Grate Scraper
13640028 Clips, Brick – 2 per package
14650011 Firebrick Set

H0244 Log Set, DLS-P20
12051263 UltraGrate, Replacement

3 Million Without Power After Freak Snowstorm

The recent snow storm on the east coast left 3.2 million people without power from Virginia to Main. The storm was so severe the president has declared a state of emergency in Massachusetts and power companies are saying some customers will be without power for up to a week. would like to extend a helping hand to the victims of this storm by offering 10% off pellet stove, wood stove parts and gas stove parts. We invite our customers to use the coupon code “special” (no quotation marks) during checkout on our web site,, and receive 10% off your order. (Internet orders only)

We carry a full line of pellet stove parts for Austroflamm, Breckwell, Country Flame, Earth Stove, EasyFire, Enviro, Flame, Harman, Osburn, Quadrafire, Traditions and Whitfield.

We feature wood stove parts for Austroflamm, Breckwell, Country Flame, Earth Stove, EasyFire, Enviro, Flame, Harman, Osburn, Quadra-Fire, Traditions and Whitfield. We carry a full line of wood stove stove parts for Appalachian, Ashley, Atlanta, Aurora, Austroflamm, Black Bart, Blaze King, Blue Ridge, Breckwell, Buck Stove, Carolina Stoves, Cemi, Country, Country Comfort, Country Flame, Craft Stoves, Dove Stoves, Earth Stoves, Fisher Stoves, Gibraltar, Grizzly, Hawke, Heat & Glo, Heatmaster, High Valley, Hitzer, Hot Blast, Jensen, Johnson, King, Lennox, Lilly, Mealmaster, Nashua, Omega, Osburn, Riteway, Shenandoah, Sierra Stoves, Silent Flame, Squire, Suburban, Sweet Home, Treemont, Warm Morning and Woodchuck stoves.

Please visit our web site, email us at or call us 1-800-893-4950

Whitfield Profile 20, Profile 30 and Cascade Plug Connections is providing instructions for the Whitfield Profile 20, Profile 30 and Whitfield Cascade pellet stoves. Today’s post will show you the plug connections for your pellet stove. These instructions are taken directly from the service manual and are provided for informational purposes only. Please click HERE for a copy of your Whitfield pellet stove manual.

Please click on the photo to enlarge for details. If you have any questions or we can be of any service, please email us at or call us at 1-800-893-4950


Troubleshooting Your Pellet Stove

Cooler weather is ahead and that means it’s time to take a look at your pellet stove and make sure things are working properly. No one wants to be without heat when the cold is upon us! Take a few minutes to fire up that Pellet Stove and should you be experiencing any problems, perhaps the following pellet stove trouble shooting guide will come in handy.

WARNING: Disconnect the electrical cord prior to opening the sides of your stove or opening the exhaust system for any inspection, cleaning, maintenance or service work.  NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE or when the cord is plugged in.

  • Step 1
    Operate the stove in user control mode or increase the set point temperature if the stove power is on but does not fire.
  • Step 2

    Check to see if the hopper is filled with pellets or if the burn pot is dirty. If one of these is not the issue, check to make sure there is a fuel feed or that the exhaust blower snap switch is working.

  • Step 3

    Use the set-up mode feature to reduce the feed rate of a stove that is overheating or starts and runs but then has unburned pellets in the burn pot.

  • Step 4

    Decrease the base feeding rate of the stove in setup mode once a stove is cool if the circulation blower seems to run on high often.

  • Step 5

    Turn off the stove if you smell smoke in the house. Check that the stove has a continuous supply of power since power loss can cause smoke in the home. Inspect the vent and clean if needed. Also check the vent system for leaks. Use high temperature sealant as recommended by the manufacturer to repair the leaks.

  • Step 6

    Increase the stove’s feed rate in the setup mode if the flame goes out at lower feed rates.

  • Step 7

    Contact the manufacturer for an air damper if you have short flame at high pellet feed rates if you have already checked that the feed rate is not too low and have high quality fuel.

  • Step 8

    Start checking the power source for the stove if there is no fuel feed. This is the simplest item to check so verify that the stove is plugged into an electrical outlet. Fill the hopper with pellets if there is still no fuel feed. If the lack of fuel feed problem persists, close the hopper lid if it is open and the burn chamber door.

  • Step 9

    Check the exhaust system and clean if you are unable to find the source of the no fuel feed problem. The exhaust blower may need lubrication and you should consult your stove’s manual on the instructions.

  • Step 10

    Test the auger motor, exhaust blower and vacuum switch for possible jams or failures. Replace these if you cannot find another reason for the fuel feed problem.

    CAUTION: The electrical, auger and digital control components of your stove are not owner serviceable. Call your Authorized Dealer for proper diagnosis of problems and service for those components.


Ash is a natural product of burning wood. As the amount of ash in the wood increases, the amount of ash left behind after burning high-ash wood pellets will increase. High quality pellets will produce less ash and fewer clinkers than lower quality pellets.

Clinkers are solid, glassy or porous accumulations of incombustible matter that may result from burning some types of wood pellets. Clinkers are formed at the bottom of the burn grate and, if left undisturbed, will build up and cut off combustion air.  As clinkers grow, the fire becomes orange/brown and ‘lazy’. Pellets may build up in the burn grate, the firebox & window may become sooty, and exhaust gases may become smoky.

Fines are pieces of sawdust that were not properly formed or are the result of pellets breaking down during handling, transporting and storage.   Fines adversely affect the operation and heat production of pellet appliances, and they greatly increase the requirements for general cleaning and maintenance.    Fines cause pellets to feed more slowly, thus reducing the amount of heat produced at any given heat setting.

NOTE: It is much easier to remove fines from pellets before they are placed in the stove than it is to service your stove for a plugged hopper, jammed auger or plugged exhaust system. Pellets with excessive sawdust may be screened to remove most of the fines.     Pellet screeners may be built or purchased from most pellet stove dealers.