Whitfield Profile 20, Profile 30 and Cascade Troubleshooting

Here at A1Stoves.com we’re dedicated to helping you find the right parts for your stove and in order to do that the problem must be accurately defined. We’re posting the troubleshooting guide that is directly from the manufacturer to help you determine the problem with your Whitfield Profile 20, Whitfield Profile 30 and Whitfield Cascade pellet stoves. If you have any questions please email us at info@a1stoves.com or call us, M-F, 8-5 pacific 800-893-4950, we’ll be happy to help you find the right parts for your stove!
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32 thoughts on “Whitfield Profile 20, Profile 30 and Cascade Troubleshooting

  1. Randy Jones

    I need a glass replacement for the door on my Whitfield Profile 30..WH 007140..it has a curve in it..thanks..Randy

  2. sootysue Post author

    Hi Randy,

    I just sent you an email with the options available for your Whitfield Profile 30. Just in case, here are the options for glass replacement.
    Center Glass with gasket, part #H0254:
    http://a1stoves.com/center-glass-with-gasket-profile-optima-p-6424.html?cPath=8_212_224
    Profile 30 Door Assembly with 3-piece glass:
    http://a1stoves.com/whitfield-profile-door-assembly-piece-glass-p-6428.html?cPath=8_212_224
    Profile 30 Center Glass with Gasket, part #H0254:
    http://a1stoves.com/center-glass-with-gasket-profile-optima-p-6424.html?cPath=8_212_224
    Hope this helps and please let us know if we can be of any further assistance.

  3. Chris

    My profile 30 is giving me greif. I have taken it apart and cleaned every nook and cranny removed the photo eye and cleaned it . The stove will run for about 30 to 60 min and it stops I sit there and monitor it you can hear the the auger working on it’s timed intervals but it dosen’t seem to drop enough pellets to maintain fire i have adjusted the damper while monitoring it to try and maintain flame to no avail. I bypassed the low pressure switch to see if this is my problem still gose out . What could it be ? I have removed the auger and cleaned it no blockages im frustrated !!!!!!!!!

  4. Marcia

    I have a Whitfield Cascade Pellet Stove. The auger motor wasn’t working. I replace it with a new one, but the new auger motor will not run. I know if the pressure switch is not working the auger motor won’t run. My question is besides the pressure switch what else could be faulty that would cause the auger motor not to run?
    Thank you

  5. sootysue Post author

    Hi Marcia,
    Thanks for contacting us regarding your Whitfield Cascade pellet stove. I think you’re on the right track, it sounds like the pressure switch. I’m going to send you a manual for your stove with troubleshooting steps.

  6. tom blanch

    I took my auger gear box and when i put it back it seems that it running backwards. Is there a fix for this?

  7. Mark R

    I Reciently bought a home that came with a Whitfield Profile 20, Problem: when we start the stove it will cycle and fill the ultragrate then ignite and burn all the fuel but wont continue to feed unless the pressure switch is jumped out, I have cleaned the flue and confirmed a draft, The motor was removed from the combustion blower housing and the inside was vacuumed out and the hole for the tube to the pressure switch cleaned, I have confirmed the presure switch functions and that the diaphram and hose are good, The passage from this housing up to the combustion chamber were cleaned to the best of my ability, But even after all of this she still wont run on her own without the jumper.. Any help would be greatly appreciated! PS

  8. sootysue Post author

    Hi Mark,

    Thanks for contacting us and we’ll do our best to help. I’m going to email you with a manual that has several troubleshooting steps we’d like you to try. Please look for an email from info@a1stoves.com.

  9. larry glick

    I HAVE A WHITFIELD PROFILE 20 PELLET STOVE MY PROBLEM IS THAT
    WHEN I PLUG IN THE STOVE ALL I GET IS THE HEATER AND BLOWER
    JUST BLINK AND THEY WILL NOT STABALIZE. ALSO SOMETIMES THEY
    COME ON AND THEY LOOK NORMAL BUT WHEN I TRY TO TURN ON THE
    THERMOSTAT NOTHING HAPPENS. WHT DO YOU THINK ?

  10. larry glick

    LARRY GLICK AGAIN WHEN I SAY BLOWER AND HEATER I MEAN THE LIGHTS
    JUST FLASH AND THEY WON’T STABALIZE

  11. sootysue Post author

    Hi Larry, I emailed you with some questions – also asked in your previous comment. Hope to hear from you soon so we can get your stove up and running before it gets much colder.

  12. Rick Bell

    I have a Whitfield cascade WT5 , the auger works fine just very noisy each time it turns, driving me crazy cant hear anything else. Emptied the hopper, vacuumed the auger tunnel and cleaned it thoroughly , leveled the stove. Where do I go from here to quiet it down? Nothing seems to help. Help RB

  13. robert aleksandrowicz

    I have a profile 30 stove it starts and runs for about2-3 mins until the initial amount of pellets are burned up. the auger motor does not turn on to feed pellets

  14. Dave betger

    Hi
    I have a whitfield p 20 fs. I retrofitted the photo eye and have cleaned etc. I feel like the damper doesn’t make that much difference. I have been having problems with the pellets not fully burning and going back up the feed ramp. Then it shuts off. Cleaning issue?

  15. Sherrita

    We have a Whitfield PS 30 ins that is about 12 years old When the pellets feed at start up the box will fill with smoke and billow out into the room at ignition. The flame is very lazy/blue with the damper completely open. It acts like the fire is not getting enough air. We have cleaned the chimney and recently replaces the high pressure switch as well as the control Board. The chimney is a straight shot up through the old Fireplace chimney with a 4″ flex hose. The intake air draws directly from the existing chimney. Any advise?

  16. Darryl Johnson

    I have a profile 30 stove that is approximately 7 years old. Recently the igniter only blows room temp air and does not produce the flame needed to ignite the pellets. Thoughts?

  17. Gio

    I have a Whitfield Profile 30 stove that’s giving me some problems,I’ve gone through the whole stove and thoroughly cleaned and checked all the switches, pressure switch, photo electric eye etc all are okay.. The stove starts up fine with the fans blowers seem okay.

    This is what happens when I start the stove:
    – fault indicator light rapidly blinking
    0:00 min. pushed on button
    -fault indicator light stopped blinking.
    -on light on
    -exhaust fan running
    -blower fan running
    -all lights on heat & blower
    -auger running and pellets dropping
    3:25 min. Auger stops
    3:37 min. Pellets ignite
    5:10 min. Auger restarts
    5:50 min. Auger stops
    6:50 min. Auger restarts
    8:54 min. Pellets burning good flame
    10:56 min. Flame reducing in size
    -All lights are still on
    12:01 min. Fire slowly dying from lack of fuel
    14:35 min. Flame goes out
    15:00 min. Fault light rapidly blinking, and all other lights out
    15:14 min. Blower fan shuts down
    -Fault lights still blinking
    31:14 min. Exhaust fan shuts off.

    Hope you can help.

    Gio

  18. Hank Balch

    Hi
    I have a Profile 20,
    When I start the stove All I get is a clicking sound from the controller and the Heat and Blower indicators flash with the clicking sound.

  19. Vickie

    I have the same problem. Clicking sound from controller and the heat and blower indicators flash with the clicking sound. Any idea what to do?

  20. don clark

    Hi,
    I have the same problem as Hank Balch the lights just blink with a clicking sound when turned on.

  21. Nettie

    Our profile 30 starts fine and then the flame gets lazy and the pellets back up in the grate and sounds like fan slows down as well? Low limit switched replaced and photo eye is bypassed. What can this be?

  22. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  23. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  24. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  25. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  26. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  27. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

  28. Pellet Stove Guru

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008

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