32 thoughts on “Whitfield Profile 20, Profile 30 and Cascade Troubleshooting”

1. Randy Jones July 2, 2011 at 8:48 am

   I need a glass replacement for the door on my Whitfield Profile 30..WH 007140..it has a curve in it..thanks..Randy
2. sootysue Post authorJuly 2, 2011 at 9:37 am

   Hi Randy,

   I just sent you an email with the options available for your Whitfield Profile 30. Just in case, here are the options for glass replacement.
   Center Glass with gasket, part #H0254:
   http://a1stoves.com/center-glass-with-gasket-profile-optima-p-6424.html?cPath=8_212_224
   Profile 30 Door Assembly with 3-piece glass:
   http://a1stoves.com/whitfield-profile-door-assembly-piece-glass-p-6428.html?cPath=8_212_224
   Profile 30 Center Glass with Gasket, part #H0254:
   http://a1stoves.com/center-glass-with-gasket-profile-optima-p-6424.html?cPath=8_212_224
   Hope this helps and please let us know if we can be of any further assistance.
3. Chris November 25, 2011 at 12:18 pm

   My profile 30 is giving me greif. I have taken it apart and cleaned every nook and cranny removed the photo eye and cleaned it . The stove will run for about 30 to 60 min and it stops I sit there and monitor it you can hear the the auger working on it’s timed intervals but it dosen’t seem to drop enough pellets to maintain fire i have adjusted the damper while monitoring it to try and maintain flame to no avail. I bypassed the low pressure switch to see if this is my problem still gose out . What could it be ? I have removed the auger and cleaned it no blockages im frustrated !!!!!!!!!
4. sootysue Post authorNovember 25, 2011 at 12:33 pm

   Hi Chris,

   I’m going to send you some information via email. Please look for an email from info@a1stoves.com
5. Chris November 25, 2011 at 12:43 pm

   sorry my email address was wrong have correct one now i left the 19 out thnks for your time khch19@telus.net this is correct.
6. Marcia December 21, 2011 at 7:56 am

   I have a Whitfield Cascade Pellet Stove. The auger motor wasn’t working. I replace it with a new one, but the new auger motor will not run. I know if the pressure switch is not working the auger motor won’t run. My question is besides the pressure switch what else could be faulty that would cause the auger motor not to run?
   Thank you
7. sootysue Post authorDecember 21, 2011 at 8:04 am

   Hi Marcia,
   Thanks for contacting us regarding your Whitfield Cascade pellet stove. I think you’re on the right track, it sounds like the pressure switch. I’m going to send you a manual for your stove with troubleshooting steps.
8. tom blanch January 8, 2012 at 1:17 pm

   I took my auger gear box and when i put it back it seems that it running backwards. Is there a fix for this?
9. Pellet Stove Guru January 8, 2012 at 1:24 pm

   Usually this problem occurs when you switch the wires on the motor.
   Or you may have purchased the wrong Motor.
   We have more Auger Motors available here:
   http://a1stoves.com/pellet-stove-parts-auger-motors-auger-parts-c-8_36.html
10. Mark R January 31, 2012 at 8:19 pm

    I Reciently bought a home that came with a Whitfield Profile 20, Problem: when we start the stove it will cycle and fill the ultragrate then ignite and burn all the fuel but wont continue to feed unless the pressure switch is jumped out, I have cleaned the flue and confirmed a draft, The motor was removed from the combustion blower housing and the inside was vacuumed out and the hole for the tube to the pressure switch cleaned, I have confirmed the presure switch functions and that the diaphram and hose are good, The passage from this housing up to the combustion chamber were cleaned to the best of my ability, But even after all of this she still wont run on her own without the jumper.. Any help would be greatly appreciated! PS
11. sootysue Post authorJanuary 31, 2012 at 11:32 pm

    Hi Mark,

    Thanks for contacting us and we’ll do our best to help. I’m going to email you with a manual that has several troubleshooting steps we’d like you to try. Please look for an email from info@a1stoves.com.
12. larry glick October 21, 2012 at 10:07 am

    I HAVE A WHITFIELD PROFILE 20 PELLET STOVE MY PROBLEM IS THAT
    WHEN I PLUG IN THE STOVE ALL I GET IS THE HEATER AND BLOWER
    JUST BLINK AND THEY WILL NOT STABALIZE. ALSO SOMETIMES THEY
    COME ON AND THEY LOOK NORMAL BUT WHEN I TRY TO TURN ON THE
    THERMOSTAT NOTHING HAPPENS. WHT DO YOU THINK ?
13. larry glick October 21, 2012 at 10:14 am

    LARRY GLICK AGAIN WHEN I SAY BLOWER AND HEATER I MEAN THE LIGHTS
    JUST FLASH AND THEY WON’T STABALIZE
14. sootysue Post authorOctober 21, 2012 at 10:23 am

    Hi Larry,

    Are you getting any error messages on the control board? Is the stove feeding pellets? Which lights are flashing?
15. sootysue Post authorOctober 21, 2012 at 10:36 am

    Hi Larry, I emailed you with some questions – also asked in your previous comment. Hope to hear from you soon so we can get your stove up and running before it gets much colder.
16. Rick Bell January 12, 2013 at 10:05 am

    I have a Whitfield cascade WT5 , the auger works fine just very noisy each time it turns, driving me crazy cant hear anything else. Emptied the hopper, vacuumed the auger tunnel and cleaned it thoroughly , leveled the stove. Where do I go from here to quiet it down? Nothing seems to help. Help RB
17. robert aleksandrowicz October 24, 2013 at 5:31 am

    I have a profile 30 stove it starts and runs for about2-3 mins until the initial amount of pellets are burned up. the auger motor does not turn on to feed pellets
18. Dave betger February 4, 2014 at 2:10 pm

    Hi
    I have a whitfield p 20 fs. I retrofitted the photo eye and have cleaned etc. I feel like the damper doesn’t make that much difference. I have been having problems with the pellets not fully burning and going back up the feed ramp. Then it shuts off. Cleaning issue?
19. Sherrita February 9, 2014 at 5:10 pm

    We have a Whitfield PS 30 ins that is about 12 years old When the pellets feed at start up the box will fill with smoke and billow out into the room at ignition. The flame is very lazy/blue with the damper completely open. It acts like the fire is not getting enough air. We have cleaned the chimney and recently replaces the high pressure switch as well as the control Board. The chimney is a straight shot up through the old Fireplace chimney with a 4″ flex hose. The intake air draws directly from the existing chimney. Any advise?
20. Darryl Johnson March 30, 2014 at 7:18 pm

    I have a profile 30 stove that is approximately 7 years old. Recently the igniter only blows room temp air and does not produce the flame needed to ignite the pellets. Thoughts?
21. Gio August 2, 2014 at 11:32 am

    I have a Whitfield Profile 30 stove that’s giving me some problems,I’ve gone through the whole stove and thoroughly cleaned and checked all the switches, pressure switch, photo electric eye etc all are okay.. The stove starts up fine with the fans blowers seem okay.

    This is what happens when I start the stove:
    – fault indicator light rapidly blinking
    0:00 min. pushed on button
    -fault indicator light stopped blinking.
    -on light on
    -exhaust fan running
    -blower fan running
    -all lights on heat & blower
    -auger running and pellets dropping
    3:25 min. Auger stops
    3:37 min. Pellets ignite
    5:10 min. Auger restarts
    5:50 min. Auger stops
    6:50 min. Auger restarts
    8:54 min. Pellets burning good flame
    10:56 min. Flame reducing in size
    -All lights are still on
    12:01 min. Fire slowly dying from lack of fuel
    14:35 min. Flame goes out
    15:00 min. Fault light rapidly blinking, and all other lights out
    15:14 min. Blower fan shuts down
    -Fault lights still blinking
    31:14 min. Exhaust fan shuts off.

    Hope you can help.

    Gio
22. Hank Balch February 3, 2015 at 7:10 am

    Hi
    I have a Profile 20,
    When I start the stove All I get is a clicking sound from the controller and the Heat and Blower indicators flash with the clicking sound.
23. Vickie October 3, 2015 at 11:23 am

    I have the same problem. Clicking sound from controller and the heat and blower indicators flash with the clicking sound. Any idea what to do?
24. don clark December 20, 2015 at 8:10 am

    Hi,
    I have the same problem as Hank Balch the lights just blink with a clicking sound when turned on.
25. Nettie January 16, 2016 at 12:23 am

    Our profile 30 starts fine and then the flame gets lazy and the pellets back up in the grate and sounds like fan slows down as well? Low limit switched replaced and photo eye is bypassed. What can this be?
26. Pellet Stove Guru February 6, 2016 at 9:48 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
27. Pellet Stove Guru February 6, 2016 at 9:49 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
28. Pellet Stove Guru February 6, 2016 at 9:49 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
29. Pellet Stove Guru February 6, 2016 at 9:50 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
30. Pellet Stove Guru February 6, 2016 at 9:51 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
31. Pellet Stove Guru February 6, 2016 at 9:51 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008
32. Pellet Stove Guru February 6, 2016 at 9:56 am

    Try Calling the factory tech.
    Lennox (Whitfield, Country, Earth Stove, Traditions) 800-655-2008